Sonia Kotian Sule

available on 8th September

Customer Experience Leader | 20+ Years in Client Relationships & Operations | Driving CX, CSAT & Growth

English, Hindi

location Mumbai, Maharashtra, India

Talk to me about

#CustomerExperienceManagement

#CustomerServiceOperation

#ClientRelationshipManagement

#Telesales

#LeadGeneration

#OperationsManagement

#CustomerService

#CallCentreOperations

#QualityManagement

#CustomerEngagement

I am a dynamic business leader with 20+ years of experience across Client Relationship Management, Customer Service, Telesales and Lead Generation. Over the course of my career, I have built deep expertise in scaling operations, improving customer experience and using data-driven insights to drive profitability and sustainable business value.

In my current role as Head of Customer Experience & Engagement at Avanse Financial Services, I focus on designing and strengthening scalable Customer Expe...Read more

Avanse Financial Services Ltd.

Head of Customer Experience & Engagement

Effort BPO Limited

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Adventity Global Services P. Limited, Thane

Associate Mortgage Consultant

GTL Limited

Quality Executive BPO

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Sacred Heart High School

Bachelor of Commerce. LLB

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Book a call with me

Meet-n-Greet

10 mins

free

Guidance for Students

Quick help with resumes, SOPs or academic choices.

20 mins

INR 200

proceeds to charity | Krisha Foundation

Strategy Session

Talk through a current challenge and get an outside view to move forward or brainstorm ideas.

30 mins

INR 999

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