5/5 (1)

available on 22nd April

Shail Stephens

available on 22nd April

Global CX Lead at Philips | 15+ Yrs Building Consumer Brands | MICA | Ex-Nando's, CNH Industrial, Reliance Brands

Global CX Lead at Philips | 15+ Yrs Building Consumer Brands | MICA | Ex-Nando's, CNH Industrial, Reliance Brands

Hindi, English

Gurugram, Haryana, India

I've spent 15+ years building and repositioning consumer brands across wildly different categories, from luxury fashion and F&B to heavy construction equipment and healthcare. That range is actually my edge.

At Philips, I lead Customer Experience globally. Before that, at CNH Industrial, I ran digital marketing for New Holland and CASE, drove a 160% increase in enquiries, and led the CRM and automation transformation for the India business. At Nando's, I repositioned the brand from a traditiona...Read more