5/5 (2)

available on 20th June

Bikash Shaw

available on 20th June

Sr Director Quality | CX Transformation | 21 Yrs in Operations, Quality and L&D | LSS MBB | PMP

English, Hindi

location Mumbai, Maharashtra, India

Talk to me about

#CustomerExperienceStrategy

#QualityManagement

#OperationsManagement

#ProcessExcellence

#LeanSixSigma

#TrainingAndDevelopment

#ProjectManagement

#PerformanceManagement

#RevenueIntegrityManagement

#LeadershipDevelopment

Look who got value

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I had the pleasure of mentoring and leading Bikash, the Quality Head at Mediscribes and then at Shaip. His meticulous attention to detail and expertise greatly improved the quality of our transcription, AI, and ...read more

Added on behalf of

Chetan ParikhAug 2024

I'm thrilled to recommend Bikash Shaw for his exceptional contribution as Quality Operations lead for my Hungama.com project at Reliable Business Solutions & Services Pvt. Ltd. Bikash's prompt and innovative pr ...read more

Added on behalf of

Pareekshit SuvarnaAug 2023

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I've spent 21 years inside the engine room of customer experience, quality, and large-scale operations, and what I've learned is this: most CX problems are process problems in disguise. Organizations don't fail because of bad people. They fail because of broken systems, unclear ownership, and fixes applied at the wrong end of the pipeline.

I work with leadership teams to find what's actually broken, not just what looks broken on the surface. Whether it's declining CSAT, high operational costs, ...Read more

Teleperformance

Sr Director - Quality

Shaip

Director - Quality

Jio

DGM - Training Operations and Compliance & Governance

Epicenter Technologies

Head - Training & Quality, PEX, Recruitment and Business Intelligence

Reliable Business Solutions & Services Pvt. Ltd.

Sr. Manager - Training & Quality

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University of Calcutta

Bachelor of Commerce (BCom), Business/Commerce, General

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Book a call with me

Strategy Session

Talk through a current challenge and get an outside view to move forward or brainstorm ideas.

30 mins

free

Meet-n-Greet

10 mins

INR 100

proceeds to charity | Mann - Center for Individuals with Special Needs

Guidance for Students

Quick help with resumes, SOPs or academic choices.

20 mins

INR 200

proceeds to charity | Krisha Foundation

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Look who got value

All reviewsAll

Added on behalf of

Chetan ParikhAug 2024

Added on behalf of

Pareekshit SuvarnaAug 2023

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